Gong

Gong records and transcribes sales calls, video meetings and emails, then analyzes them. It shows what was discussed, who spoke how much, which competitors and topics came up, and how deals are moving, and it can write summaries and follow-up emails after each call.

Managers use it to coach reps with real call examples and to judge which deals in the forecast are at risk. Gong connects to the main CRMs, so call notes and activity land on the right deal without manual entry.

It is built for sales teams rather than one-person businesses, and it is sold through a sales process rather than self-serve plans. Tell everyone on a call that it is being recorded, and check the consent rules in the places you and your clients are.